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Saints Good customer service is rare nowadays so of you've received good service from a retailer praise them here.

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Old 22-09-2010, 07:48 PM
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Default Thrustmaster

Well, as some of you may remember, the thread stripped on my Steering wheel, meaning that I had to rely on a hardback book to secure it to the desk...



So I e-mailed Thrustmaster to see if I could get a replacement. They email me back saying...

Quote:
Indeed, from the picture you indicated us it seems that the screw became loose so a new one could be a good solution for your wheel.

In order to receive a new one we kindly ask you for some additional information:

1. Your full name
2. Your exact postal address
Emailed them back my details and 2 weeks later a jiffy bag dropped on the mat (from romania!) containing a brand new screw! I was more than happy to buy one if they had them for sale and it wasn't my wheel originally!

It did take an age to get a response, and eventually get the item but you can't knock a company for replacing something for nowt!
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Old 22-09-2010, 08:06 PM
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nice one terry
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Old 22-09-2010, 08:13 PM
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Default

I had the same with NZXT cases Terry - i broke a USB side mount and they sent me a new usb board for nowt - I even told them i broke it as well

So just goes to show there are some good companies about
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